Refund policy

Last updated: September 3, 2026

We want you to love what you ordered. If something isn’t right, here is how returns and refunds work at AXYRON.

Return window

You may return eligible items within 14 days of delivery for a refund, or within 30 days of delivery for an exchange or store credit. Requests made after these windows cannot be accepted.

Eligibility

To be eligible for a return, the item must be:

Unworn, unused and in its original condition, with no scratches on lenses or frames
In its original packaging, including the case, cloth and any tags
Accompanied by your order number

Items that show signs of wear, damage caused by the customer, or missing packaging may be refused or subject to a partial refund.

Non-returnable items

Items marked Final Sale at the time of purchase
Gift cards
Items purchased from a third-party retailer (please contact the retailer)

How to start a return

Email support@axyron.net with your order number and the reason for the return.
We will reply within 1–2 business days with return instructions and the return address.
Ship the item back using a tracked service. Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective or incorrect.
Keep your tracking number until the refund is confirmed.

Please do not send items back without contacting us first — unannounced returns cannot be processed.

Damaged, defective or incorrect items

If your order arrives damaged, faulty or is not what you ordered, emailsupport@axyron.net within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or a full refund, including any return shipping cost, at no charge to you.

Refunds

Once your return is received and inspected (usually within 5 business days of arrival), we will notify you by email. Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the funds to appear on your statement.

Original shipping charges are non-refundable unless the return is due to our error. Import duties or taxes paid on international orders are not refundable by AXYRON; you may be able to reclaim them from your local customs authority.

Exchanges

Exchanges are subject to stock availability. The fastest way to get a different model is to return the original item for a refund and place a new order.

Cancellations

Orders can be cancelled free of charge if they have not yet been dispatched. Emailsupport@axyron.net as soon as possible with your order number. Once an order has shipped, it must be handled as a return.

Questions

Email support@axyron.net and include your order number. We aim to reply within 1–2 business days.

AXYRON LLC · 5830 E 2nd St, Ste 7000 #35108, Casper, WY 82609, United States